Whether you’re an established patient receiving treatment here or a returning patient with a new diagnosis, MD Anderson stands ready to assist you on your cancer journey. Let us help you determine next steps.
Make an Appointment
Current patients and those who have been here within the last three years can log in to our secure, personalized website, MyChart, to request an appointment. They can also send messages to their care teams, view their health records and manage payments through the site.
Patients who have clinic follow-up visits with their provider may be eligible for a video visit depending on where they live.
Patients returning to MD Anderson after more than three years away should call 1-877-936-3006 to speak with a health information specialist.
Request and Share Diagnostic Images Securely
You can request and send diagnostic images to your MD Anderson provider for review through the Life Image patient website. You also will find this link in the Resources section of MyChart. Use this website to:
- Request and receive records from providers at different health care facilities.
- Upload images to share securely with your providers at MD Anderson.
- View images your provider has shared with you.
Set up an account
- Complete the registration screen. Enter your name and email address. Create a password.
- Click Sign Up at the bottom of the form.
- You will be sent a confirmation email. Check your email. Click the link in the email to complete the registration process.
- You will be redirected to the Life Image website to log in.
Watch this video for step-by-step instructions.
Tips
- You should call or send your care team a message in MyChart to let them know you shared images.
- Make ensure the radiology report is included with the images or sent separately to your care team.
- It may take up to 48 hours for files to be uploaded and shared with your provider.
- Your provider will determine if the images need to be interpreted by MD Anderson radiologists.
- Charges may apply for the additional interpretation per your insurance policy.
Support
For questions about MD Anderson images, contact the MD Anderson Image Library at 713-792-6210, 24 hours a day, Monday through Friday. Or email: ImageLibraryOperations@mdanderson.org.
For Life Image website questions, contact patient-support@lifeimage.com or call 1-844-626-6617.
Frequently Asked Questions
Who should I call with questions regarding my insurance?
Call the Customer Service number on the back of your ID card. If you are having trouble connecting with your insurance plan, you can contact the Financial Clearance Center for assistance. Their main number is 713-792-4322.
My insurance is changing. What do I need to do?
If you have a MyChart account, please upload your new insurance information online. If you are unable to use MyChart, you can contact the Financial Clearance Center directly. Their main number is 713-792-4322.
Who should I call with questions about my bill?
You may call Customer Service & Billing directly at 800-527-2318. Their office hours are Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.
To send a message online to Customer Service and Billing, go to MyChart to log in. Next:
- Go to "Messaging"
- Select "Ask a Question"
- Select "Customer Service Question"
- Enter a subject
- Use the drop-down menu to select "Billing"
- Type your message in the comment box
- Click “Send”
I can no longer afford my treatment. Can you help?
If you are a Texas resident, you might qualify for financial assistance through MD Anderson. In many cases, patients need to have applied for Texas Medicaid and been denied before qualifying.
You can view the eligibility criteria and the forms for financial assistance on our website.
Patient Support
Emotional & Physical Effects
Cancer can hit you on multiple fronts — the disease itself, the aggressive treatments used to fight it and the side effects of those treatments. Dealing with this barrage of physical effects takes its toll on you emotionally as well.
Learn about some of the most common effects, including nutrition changes, hair loss, fatigue and more.
While You're Here
Email The Learning Center team at asktlcstaff@mdanderson.org to get the most reliable information about health, cancer and cancer prevention. Patients also can send them a message in MyChart using the “Ask the Library” drop-down option. Learn more about our Patient Education team. Take a relaxing break in our parks and gardens, or visit our chapels or prayer rooms to find solace through prayer and meditation.