MyChart Video Visit Instructions
Virtual Visits
Each patient's provider team will determine if the visit is clinically appropriate to be performed virtually. It also depends on where the patient is located. Every state has different laws regarding video visits. It’s important to talk to your care team to learn what may be available and best for you.
Video visits allow you to interact with your provider through live video and audio on your own device. You will be able to talk to your provider, similar to an office visit, by using your smartphone, tablet or computer to connect through MyChart. You will need an active MyChart account. If you need help setting that up, contact askMDAnderson at 1-844-908-4145.
We recommend that you use the MyChart mobile app on your smartphone or tablet. You can download the free MyChart mobile app from the App Store or Google Play. You will also need to download Zoom (app name: ZOOM Cloud Meetings) to your device. If you need assistance with MyChart, call askMDAnderson at 1-844-908-4145.
Follow the steps in the Online MyChart Video Visit instructions to connect to your video visit. You can access them in your appointment reminders. You also can access instructions using the MyChart mobile app or MyChart.MDAnderson.org. Go to Education Document Library or Education Video Library. Search for MyChart Video Visit Instructions to locate the PDF or video.
Viritual visits while you're at MD Anderson
You may have a video or telephone appointment scheduled in between in-person clinic appointments.
Your privacy matters. You can use a private space on campus to take these video and phone appointments.
Ask a staff member for the nearest video room location. You will use your own device for the video or phone appointment.
Virtual visit rooms at the Texas Medical Center Campus
Levit Family Learning Center
Mays Clinic, Floor 2, near Elevator T,
Room ACB2.1120
Monday to Friday, 9 a.m. to 4 p.m.
Rotary House International Hotel
Lobby RHI.111 in the Patient Services office
Monday to Friday, 8 a.m. to 5 p.m.
Patient Advocacy Office
Main Building, Floor 3, near Elevator D, Room B3.4324
Monday to Friday, 8 a.m. to 5 p.m.
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