Frequently Asked Questions
How do I make a new patient appointment at MD Anderson?
To start the appointment process, fill out our online appointment request form, or call us at 1-855-481-0415 and press option 2.
How long will it take to get an appointment?
The length of time before your first appointment will vary depending on your diagnosis.
Can I just get a second opinion and then leave?
Yes, most of the centers at MD Anderson offer second opinions on treatment, and you don’t have to make a commitment to receive treatment through us.
How long will I need to be in Houston for my first appointment?
Your first in-person visit may take several days while tests are completed and a care plan developed. Your length of stay will depend on your treatment plan and you will learn more after you arrive. Learn more about preparing for your first visit.
How do I reschedule or cancel an upcoming appointment?
To cancel or reschedule an appointment online and/or to send a general message to your scheduler:
1. Select "My Appointments"
2. Select "Upcoming Appointments"
3. Select/open the appointment with the doctor
4. Scroll down and select "Cancel" (If you wish to reschedule, just indicate that in your message)
This will allow you to send an online message to the appropriate scheduler. You won't be able to select on a diagnostic appointment to send a message, only the appointment with the doctor.
You can also call 855-481-0415 and select option 3 to be connected with the appropriate center.
Can I bring my children with me to my appointment?
Please review the latest information about MD Anderson's updated visitor policy due to COVID-19 precautions. If you have questions about our visitor policy, contact Patient Advocacy.
Due to safety concerns, patients or their visitor should not bring anyone else with them to an appointment. This includes children under 18 and adults who are unable to care for or move themselves. Appointments will be rescheduled if a patient or visitor arrives with someone who is dependent upon them for care.
Learn more about MD Anderson’s child visitation policy.
Do you take my insurance?
If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at MD Anderson may be covered by insurance. Check our list of currently accepted insurance plans. If you don’t see your plan listed or you have insurance questions, call 855-481-0415.
Please note that this list is not comprehensive. It is typically up to the insurance company to determine if the plans they offer will allow access to MD Anderson. Insurance is also verified when going through the new patient appointment process. Please contact your insurance carrier to verify your coverage and/or benefits.
Tips on how to navigate MD Anderson
New to MD Anderson? Here are some tips for patients and caregivers.
