Operational Status Indicator
Emergencies at MD Anderson are triaged based on the severity of an event and its affect on the health and safety of our patients, visitors and employees. Actions that occur at each severity level are summarized below. See additional information on severity level conditions involving hurricanes.
Normal Operations
- No incident occurring
Severity Level 1 - WATCH
- Emerging event with unknown impact
- ICS meetings begin to prepare for future event
- Communications with select groups
Severity Level 2 - WARNING
- Escalating event with potential impact
- Communications with broader groups such as managers, directors and supervisors
Severity Level 3 - OPERATIONS IMPACTED
- Event is occurring or has occurred
Examples of Potential Impacts:
- Travel to thge location restricted or impacted
- Some degradation of operational services
- Controlled Access Plan implemented
Severity Level 4 - SIGNIFICANT IMPACT
- Event is occurring or has occurred
Examples of Potential Impacts
- All outpatient appointments are cancelled until further notice
- Research operations suspended until further notice
- Evacuation of buildings my be necessary
- Treatments and elective procedures are cancelled until further notice
- Facility is in Lockdown/Shelter-in-Place mode
RING Line
713-792-RING(7464)
Call the RING Line for updates on the institution’s operational status during an emergency. It is updated at 5:00 a.m., 1:00 p.m. and 9:00 p.m. during active Severity Levels 2, 3 and 4.
In an emergency, the RING Line provides operational status updates via the main recording and instructions for professional disciplines using these sub-command options*:
1 - Facilities
2 - Nursing
3 - Clinical Operations
4 - Medical Staffing
5 - Administrative Services
6 - Research
7 - Veterinary Medicine
8 - Surgery
9 - Houston Area Locations
0 - Additional Options:
- Pharmacy
- Radiation Oncology
- Diagnostic Imaging
- Pathology and Lab Medicine
Smithville and Bastrop Campus RING Line:
1-855-560-7464
Option 1: Bastrop
Option 2: Smithville
*You’ll be prompted to press the number associated with your area of interest.
request an appointment online.
Help #EndCancer
Give Now
Donate Blood
Our patients depend on blood and platelet donations.
Shop MD Anderson
Show your support for our mission through branded merchandise.