Services and Amenities
As a patient or supportive loved one, you’ll find that MD Anderson has a range of services available to make your time with us more comfortable and convenient. In addition to the services listed below, we offer banking and cashier services, dining services, flower and gift shops, medical records access, outpatient pharmacies and a mobile app.
Information Centers
Staff members and volunteers at our Information Centers make navigating during your appointments much easier.
Main Building:
- Floor 3, near Elevator A
- Floor 3, Skybridge entrance
- Floor 1, The Aquarium
- Floor 1, The Pavilion
Mays Clinic:
- Floor 2, The Tree Sculpture
- Hours: Monday-Friday, 6:30 a.m.-10 p.m.
Concierge Desk:
- Main Building, Floor 1, The Aquarium
- Hours: Monday-Friday, 8 a.m.-4 p.m.
- Phone: 713-563-1889
Language Assistance
Interpreters are available to assist you if English is not your native language.
Learn more about language assistance
View translated statements regarding free language services available at MD Anderson.
Laundry Facilities
A laundry room is open 24 hours a day for caregivers to wash their own clothes. The service is free to use and includes complementary detergent.
Location: Main Building, Floor 6, near Elevator F, G6.3250 | Get the MD Anderson Directions app.
Postal Services
Outgoing mail drop boxes are available, as well as delivery of incoming mail.
Location: Main Building, Floor 1 near Elevator E (B1.4303) | Get the MD Anderson Directions app.
Hours: Monday-Friday, 9 a.m.-3 p.m.
Incoming mail should be addressed in the following way:
Patient name
Patient room number
MD Anderson Cancer Center
P.O. Box 300206
Houston, TX 77230-0206
Security and Safety
Assistance is available for both emergency and non-emergency requests.
In the event of fire or other emergency, call:
- 911
- 713-794-HELP (4357)
For non-emergency requests to The University of Texas Police, call 713-792-2890.
Web, Telephone and Television
Web Access: Free wireless internet access is available in most public areas of MD Anderson and connecting is easy.
Television and Phone: Patient rooms have telephones, with multiple calling options. Rooms also have a wide variety of television programming including popular local news, sports and entertainment channels, international programming and on-demand content.
Wheelchairs
Wheelchairs are provided for patients, family members and visitors who may require them while at MD Anderson. Wheelchairs are available at the following locations:
- Main Building, Floor 1, The Aquarium (outside, near valet)
- Main Building, Floor 3, skybridge entrance
- Garage 10, Floors 3-4
- Mays Clinic, Floor 1 (outside, near valet)
- Skybridge, Floor 2, Mays Clinic entrance
- Pickens Tower, Floor 2, skybridge entrance
- Faculty Center, Floor 2, skybridge entrance.
Phone: 713-792-2515
request an appointment online.
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