Contact Us

To start the appointment process, fill out our online appointment request form, or call us at 1-877-632-6789 and press option 2.

The length of time before your first appointment will vary depending on your diagnosis.

Yes, most of the centers at MD Anderson offer second opinions on treatment, and you don’t have to make a commitment to receive treatment through us.

Learn more about second opinion appointments.

Your first in-person visit may take several days while tests are completed and a care plan developed. Your length of stay will depend on your treatment plan and you will learn more after you arrive. Learn more about preparing for your first visit.

To cancel or reschedule an appointment online and/or to send a general message to your scheduler:

1.       Select "My Appointments"

2.       Select "Upcoming Appointments"

3.       Select/open the appointment with the doctor

4.      Scroll down and select "Cancel" (If you wish to reschedule, just indicate that in your message)

 This will allow you to send an online message to the appropriate scheduler. You won't be able to select on a diagnostic appointment to send a message, only the appointment with the doctor.

You can also call 877-632-6789 and select option 3 to be connected with the appropriate center.

Please review the latest information about MD Anderson's updated visitor policy due to COVID-19 precautions. If you have questions about our visitor policy, contact Patient Advocacy.

Due to safety concerns, patients or their visitor should not bring anyone else with them to an appointment. This includes children under 18 and adults who are unable to care for or move themselves. Appointments will be rescheduled if a patient or visitor arrives with someone who is dependent upon them for care.

Learn more about MD Anderson’s child visitation policy.

If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at MD Anderson may be covered by insurance. Check our list of currently accepted insurance plans. If you don’t see your plan listed or you have insurance questions, call 877-632-6789.

Please note that this list is not comprehensive. It is typically up to the insurance company to determine if the plans they offer will allow access to MD Anderson. Insurance is also verified when going through the new patient appointment process. Please contact your insurance carrier to verify your coverage and/or benefits.

The Release of Information office is the best place to contact to obtain copies of your doctor's notes and labs.  Their direct number is 713-792-6710. If you need to obtain images and/or radiology reports, then you will need to call the Film Library at 713-792-6210.

You can request an appointment online by using your MyChart account. After you log in,

1.       Select "My Appointments"

2.       Select "Request an Appointment"

You can also call 877-632-6789 and select option 3 to be connected with the appropriate center.

Your clinical care team can assist you.  You may want to send them a message by logging in to your MyChart account and:

1. Go to "Messaging" in the menu at the top

2. Select "Ask a Question"

3. Select "New Medical Question"

4. Select the appropriate provider team from the drop-down list

Each message goes to the entire care team to ensure your message is read in a timely manner. If you need to add a provider to your list, please ask your care team or center staff to do so. 

You're also welcome to call 877-632-6789 and select option 3 to be connected with the appropriate center.

There are several areas for patients to park depending on the location of their appointments. View more about parking.

This will depend on where you are receiving treatment. A list of patient care locations in the Texas Medical Center is here, and the addresses of all of our locations are here. Details on where to park and how to navigate the Texas Medical Center are available, too.

You can also use the access system, which offers several methods to get your visitors where they need to go. They can find directions using either an address or a landmark, or locate buildings either by name (e.g. Mays Clinic) or by entering your appointment information.

Learn more about MD Anderson’s  visitation policy.

You may call Customer Service & Billing directly at 800-527-2318. Their office hours are Monday through Friday from 8 a.m. to 5 p.m. Central Standard Time.

To send a message online to Customer Service and Billing, go to MyChart to log in. Next:

• Go to "Messaging"
• Select "Ask a Question"
• Select "Customer Service Question"
• Enter a subject
• Use the drop-down menu to select "Billing"
• Type your message in the comment box
• Click “Send”

You may contact Patient Advocacy directly at 713-792-7776.

Another option is to send a message online through MyChart. 

1. Select "My Messages" after you log in to your account

2. Select "Ask Customer Service"

3. Select "Complaint" from the drop-down list

MyChart is a secure, personalized web portal that helps you take an active role in managing your care at MD Anderson. You can use the web portal or the mobile app to access your health information, send messages, find directions, reschedule or request appointments and see test results.

Yes, askMDAnderson can assist patients with creating accounts, resetting passwords and navigational questions. Please call 877-632-6789 for assistance by phone. You may also send us an online message.

Our office hours are Monday through Friday from 7 a.m. to 11 p.m., Central Standard Time. Saturday, Sunday and holidays, health information specialists are available 8 a.m. to 7 p.m.

Yes. You can use the MyChart mobile app to access your health record on your mobile phone or tablet. It is available through Apple's app store or Google Play.

1. If you’re a new patient, you should have received an activation code. 

2. After obtaining your activation code, go to mychart.mdanderson.org and click on "I'm a patient." Please enter:

• Activation code that was emailed to you
• Medical record number (MRN)
• Date of birth

3. On the next screen, create a username (needs to be alpha and numeric and you won’t be able to use your MRN to create the account) and create a password (7-12 characters; alpha and numeric)

4. Enter email address on your profile

5. If you ever forget your username, then you can use your MRN to log in. 

6. Also, you can use all web browser versions for MyChart but Chrome tends to work the best.  

If you are an existing patient and you need to contact your care center or clinic, use the relevant number below. If you are a new patient, please call 877-632-6789.

• Brain and Spine Center: 713-792-6600
• Breast Center: 713-792-2360
• Cancer Prevention Center: 713-745-8040
• Colorectal Center: 713-792-0266
• Endocrine Center: 713-563-7600
• Diagnostic Procedure Only: 713-792-7171
• Gastrointestinal Center: 713-792-2330
• Genitourinary Center: 713-745-7575
• Gynecologic Oncology Center: 713-792-6810
• Head and Neck Center: 713-792-6525
• Leukemia Center: 713-792-8760
• Lymphoma and Myeloma Center: 713-792-3510
• Melanoma and Skin Center: 713-792-6800
• Sarcoma Center: 713-792-8850
• Thoracic Center: 713-792-6110
• Cancer Prevention Center: 713-745-8040
• Cardiopulmonary Center: 713-792-4015
• Integrative Medicine Center: 713-794-4700
• Internal Medicine Center: 713-792-2340 (Main Building), 713-563-7100 (Mays Clinic)
• Mohs and Dermasurgery: 713-563-2772
• Orthopaedic Center: 713-792-6110
• Pain Management Center: 713-792-6070
• Proton Therapy Center: 713-563-8961
• Radiation Treatment Center: 713-792-3440 (Main Building), 713-563-6900 (Mays Clinic)
• Center for Reconstructive Surgery: 713-563-8500
• Stem Cell Transplantation and Cellular Therapy Center: 713-792-6100
• Supportive Care Center: 713-792-6072

• Texas Medical Center Campus: 877-632-6789
• West Houston: 713-563-9600
• League City: 713-563-0670
• Sugar Land: 281-566-1800
• The Woodlands: 713-563-0050
• Bellaire Diagnostic Center: 713-218-8310
• West Houston Diagnostic Center: 281-994-0700

• Human Resources: 713-745-6947

• Call patient’s room: Main Switchboard at 713-792-2121 or 800-889-2094 (toll-free) for assistance
• Send flowers: Main Switchboard at 713-792-2121 or 800-889-2094 (toll-free) for assistance
• Gift Shop: 713-792-4438

• Referring Provider Team: 877-632-6789 (select option 1)

• Release of Information (for doctor’s notes and lab results): 713-792-6710
• Film Library (for images or radiology reports): 713-792-6210

• Floor 2 Pharmacy: 713-792-6125
• Floor 10 Pharmacy: 713-745-7180
• Mays Clinic Pharmacy: 713-563-8222

• Patient Advocacy: 713-792-7776

• International Center: 001-713-745-0450
• Patient Travel Services: 001-713-745-2300
• Language/Interpretation Services: 001-713-792-7930

• Volunteer Services: 713-792-5646
• Development Office (donations): 713-792-3450 or 800-525-5841
• Arrange to donate goods or services: 713-792-7180
• Bloodbank: 713-792-7777

• Dining Services: 713-792-2288
• Social Work: 713-792-6195
• myCancerConnection Support Group: 713-792-2553 or toll-free at 800-345-6324
• Wheelchair/Transportation Services: 713-792-2515
• Spiritual Care and Education (Pastoral Support): 713-792-7184
• Patient Travel Services: 713-745-2300
• Rotary House Hotel: 713-790-1600

• Insurance Questions: Contact the Financial Clearance Center at 713-792-4322
• Billing Questions: Contact Patient Business Services at 713-792-2991 or 800-527-2318 (toll-free)

• Community Relations: 713-792-3363

Media Hotline: 713-792-0655

A list of patient care locations in the Texas Medical Center is here, and the addresses of all of our locations are here. Details on where to park and how to navigate the Texas Medical Center are available, too.

We have several convenient areas to park. View more about parking.

Yes. Get directions and access MD Anderson news and resources with our free MD Anderson Mobile app, available through Apple's app store or Google Play.

MD Anderson provides cancer care at several convenient locations throughout the Greater Houston Area and collaborates with community hospitals and health systems nationwide through MD Anderson Cancer Network®.

MD Anderson operates Diagnostic Laboratory Centers at its Texas Medical Center location and at locations throughout the Houston area. Visit our Diagnostic Laboratory Centers page for locations and hours of operation.

MD Anderson offers diagnostic services in our Texas Medical Center and other community-based locations. Diagnostic imaging clinics offer blood draws and preventative screening. A sub-specialized radiologist with expertise on advanced imaging techniques is available at each location.

Texas Medical Center locations

Main Building
Monday-Friday: 6 a.m.-8 p.m.
Saturday: 7 a.m.-3 p.m.
Sunday: 7 a.m.-7 p.m.

Mays Clinic
Monday-Friday: 6 a.m.-6 p.m.
Saturday and Sunday (CT and MRI patients' only): 6 a.m.-4 p.m.

Houston area locations

Bellaire
6602 Mapleridge St.
Houston, TX 77081
Phone: 713-218-8310
Monday-Friday: 6:30 a.m.-3 p.m.

West Houston
15021 Katy Fwy, #100
Houston, TX 77094
Phone: 281-994-0700
Monday-Friday: 7 a.m.-3:30 p.m.

Joe’s House: Joe's House is a nationwide online lodging resource for cancer patients and their families who must travel away from home for medical treatment. Use the search tools to create a list of lodging options in and around MD Anderson.

Joe's House also provides printable lists of Houston-area lodging specifically for MD Anderson patients and visitors:

• Hotels list
• Apartments list
• Additional housing resources

Texas Medical Center (TMC): The Texas Medical Center website lists several options for lodging in and around MD Anderson. Make sure to ask for the “medical rate,” which is usually lower than the standard rate. All hotels reserve the right to change their rates at any time.

Rotary House International: The Jesse H. Jones Rotary House International is a full-service hotel, owned by MD Anderson Cancer Center and managed by Marriott International. The hotel is dedicated to serving the needs of MD Anderson patients and their families while in Houston.

The best way to contact a MD Anderson doctor is to call our Referring Provider Team at 1-877-632-6789, option 1.

MD Anderson does not publish our individual doctor’s contact information for privacy reasons. If you are a patient, you can also send a secure message to your care team via MyChart.

All of our doctors’ bios are accessible in our searchable faculty directory. Our faculty directory includes all MD Anderson scientific and clinical faculty members. Search our faculty directory.

Yes. Many MD Anderson experts are active on Twitter. 

Follow MD Anderson’s Twitter list.

Our faculty and staff include experts in all types of cancer, common and rare.

It’s easy to deliver a healthy dose of good cheer to an MD Anderson patient.

Step 1: Find out your friend or loved one’s room number. If you don’t know it, you may call the Welcome Center at 713-792-2121 or 800-889-2094 (toll-free) for assistance.

Step 2: Check with the floor’s charge nurse for restrictions. Some patients may not be able to keep fresh flowers or live plants in their rooms due to the risk of infection. If flowers or plants aren’t allowed, consider sending a balloon bouquet or snack gift basket instead.

Step 3: Place your order. You can do this through the florist of your choice or by calling MD Anderson’s The Park Flower and Gift Shop at 713-792-4438. Please make sure to communicate any restrictions before ordering.

If the patient has a phone in his or her room and you know the number, you may call it directly. If you don’t know the phone (or the room) number, you may call the Welcome Center at 713-792-2121 or 800-889-2094 (toll-free) for assistance.

All greeting cards, letters and packages sent by U.S. mail to MD Anderson patients should be sent to the dedicated post office box created expressly for this purpose:

Patient Name/Room #
MD Anderson Cancer Center
PO Box 300206
Houston, TX 77230

Deliveries made by UPS or FedEx must use the main building’s street address, as those companies will not deliver to post office boxes:

Patient Name/Room #
MD Anderson Cancer Center
1515 Holcombe Blvd.
Houston, TX 77030

Patients whose families are staying at the Rotary House may also receive mail there. Cards, letters and packages sent in care of the Rotary House should be addressed as follows:

Patient Name (no room number)
Jesse H. Jones Rotary House
1600 Holcombe Blvd.
Houston, Texas 77030-4012

Please note that anything sent to the Rotary House should include the patient’s name (not the hotel guests’ names) in the mailing address. In the interest of privacy, patient room numbers should not be included at this location.

Learn more: Curious about how mail is processed at MD Anderson? Find out in this related story.

Family and friends may donate blood in honor of their loved one. Patients receive a monetary credit issued to their account for every successful donation.

MD Anderson does not provide direct blood donations. This means we do not reserve blood donations by family members or friends for a specific patient. All blood donations help to ensure an adequate blood supply for all patients.

Call us at 713-792-7777 to schedule a blood drive for a patient

Just call Dining Services at 713-792-2288 for assistance. Cards may be loaded with increments of $5 and can be used at any MD Anderson eatery.

Each adult outpatient may have 1 adult (18 and older) caregiver accompany them to their appointment.

Each hospital patient (also called an inpatient) may have 1 adult (age 18 or older) caregiver at the bedside at all times. This person may accompany the patient when they are admitted to the hospital at any time of day.

An additional adult may visit during patient visitation hours:

• Monday through Friday: 1-9 p.m.
• Weekends and Institutional Holidays: 10 a.m.-9 p.m.

Please review the latest information about MD Anderson's updated visitor policy due to COVID-19 precautions.

View complete details on MD Anderson's visitation policy.

When you give to MD Anderson Cancer Center, you have the opportunity to make a tremendous difference in the lives of cancer patients by supporting innovative cancer patient care, research, education and prevention programs.

There are many ways to help – donate money, host a fundraiser, honor loved ones and plan your beneficiary gifts through stocks, estates and more. If you would like to donate money, the easiest and quickest way is to use our online donation form or donate by mail.

To best serve the needs of MD Anderson patients, Volunteer Services appreciates your assistance in donating only the items listed below. Donations must be in new condition and from smoke-free environments. Donated items cannot have religious messages or logos attached.

Donation deliveries must be prearranged with the Volunteer Services department by calling 713-792-7180.

Handmade items:

•         Soft fabrics and “Simply Soft” yarns are best suited for MD Anderson’s patients.

•         Pillows - neck or heart-shaped

•         Pillows - rectangular: approximate size 10 x 12 inches

•         Quilts: approximate size 46 x 46 inches

•         Hand-tied lap blankets: approximate size 46 x 46 inches

•         Crocheted or knitted throws: approximate size 46 x 46 inches

•         Crocheted or knitted shawls

•         Crocheted or knitted caps - adult sizes accepted

Purchased items:

Items must be newly purchased and without logos or branding.

•         Baseball caps

•         Scarves, turbans or bandanas

Magazine subscriptions:

•         Magazine subscription examples:  Architectural Digest, Golf, Good Housekeeping, People, Redbook, Southern Living, Sports Illustrated, Town & Country, Us Weekly, Veranda

Subscription address: 

Volunteer Services
Unit 0115
1515 Holcombe Blvd.
Houston, Texas 77030-4009

Books and magazines:

Book and magazine donations must be prearranged with the Patient/Family Library by calling 713-792-1080.

•         Current magazines – issues no older than three months

•         Current foreign language magazines – issues no older than three months

•         Paperback books – fiction and nonfiction preferred.

When you mail in your donation or donate online , you can designate your online gift to an area at MD Anderson that is most meaningful to you, or you can direct it to the area of the greatest need.

Volunteers are often called the heart of MD Anderson and are an important component in the quest to make cancer history. 

We have begun the phased return of volunteers to all MD Anderson campuses.

New volunteer recruitment remains paused at this time. Get more information about volunteering.

If you have questions, please call us at 713-792-3450 or 800-525-5841, or email at giving@mdanderson.org.

We have three convenient Medical Center-area donation facilities. View locations.  We also hold regular blood drives throughout the greater Houston area. Call us at 713-792-7777 to schedule a blood drive in your community.

Fundraising at MD Anderson is a large part of our mission because it creates hope for a world without cancer. Bake sales, golf tournaments, motorcycle rides, art shows and run/walk events are an important part of the institution’s philanthropy. On average, around $1.5 million is raised annually from these types of events.

Hosting a fundraiser is a great way to become an active participant in the fight against cancer with MD Anderson.

There are two ways to help us raise money:

1.       You can lead a campaign by creating a fundraising account, choosing your cause. This cause could be an event you choose such as a birthday party, school book drive, run/walk event, or any other idea you may have. Decide on the amount to raise and what cause you want to support at MD Anderson. Your goal could be $10 or $1,000 or more. There is no limit.

2.       Make a financial contribution to support an existing fundraising event.

To learn more, visit our Host a Fundraiser web page or call the Development office at 800-525-5841.

Yes. MD Anderson Cancer Center offers community outreach programs to educate people about reducing their cancer risk. Learn more about our outreach programs.

MD Anderson representatives are available to provide cancer prevention information at health fairs or special health-related events in Houston and surrounding areas. View a library or our print materials. You can request print materials by completing the online request form or call 713-792-3363.

MD Anderson sponsors a variety of charitable events to support the local community. We participate as a way to invest in the community, and to have the opportunity to educate people about healthy behaviors to reduce cancer risks. Priority consideration is given to events in Harris and surrounding counties, cancer-focused events, and events that align with current institutional priorities. Sponsorship requests usually require four months’ notice to ensure funding availability and to allow time for institutional participation. Please complete the form if you would like MD Anderson to consider your event.